Safeguarding Statement
Carol’s Law Ltd is committed to taking safeguarding concerns seriously and to acting appropriately where information suggests that a child or adult may be at risk of harm.
Our role is non-clinical and non-statutory. We do not replace emergency services, safeguarding authorities, health professionals, social-care services or the police.
Our Safeguarding Commitment
We aim to handle safeguarding information carefully, proportionately and in a way that reflects the circumstances of the concern.
We listen to concerns and record relevant information clearly.
We consider whether information indicates a safeguarding or serious safety concern.
We may seek clarification where necessary.
We may share relevant information where this is lawful, necessary and appropriate.
We aim to limit information sharing to what is reasonably relevant to the safeguarding purpose.
We maintain clear boundaries around our non-clinical role.
Emergency situations: Carol’s Law is not an emergency or crisis service. If someone is in immediate danger or there is a serious risk to life, call 999 or go to A&E.
Recognizing and Responding to Safeguarding Concerns
Safeguarding concerns can arise in different ways and may involve children, adults at risk or other situations where there is a concern about harm, abuse, neglect, exploitation or serious safety.
Information We May Consider
Where safeguarding concerns are raised, we may consider relevant information such as:
What has happened or been observed
The nature and seriousness of the concern
Whether there is an immediate or ongoing risk
Whether children or adults at risk are involved
Whether appropriate professionals or services are already involved
Whether additional information is needed to understand the concern
Our Response
Our response will depend on the information available and the circumstances. This may include recording the concern, seeking clarification, discussing appropriate next steps or sharing relevant information with an appropriate professional, service or authority where lawful and necessary.
Immediate Risk
Where information suggests an immediate danger or serious risk to life, Carol’s Law may advise that emergency services or other urgent services should be contacted.
Non-Emergency Safeguarding Concerns
Where a safeguarding concern is serious but not an immediate emergency, appropriate referral or information sharing may be considered with relevant safeguarding, health, social-care or other services.
Important: Carol’s Law does not make statutory safeguarding decisions or replace the role of local authorities, police, NHS services or other safeguarding bodies.
Information Sharing and Confidentiality
Carol’s Law handles safeguarding information carefully and aims to respect confidentiality while recognising that information may sometimes need to be shared to protect someone from harm.
Confidentiality
Information shared with Carol’s Law will be handled in accordance with our Privacy Notice, internal procedures and applicable data-protection and safeguarding responsibilities.
When Information May Be Shared
Relevant information may be shared with appropriate professionals, services or authorities where this is lawful, necessary and proportionate to respond to a safeguarding concern or serious safety risk.
Sharing Without Consent
In some circumstances, it may be appropriate to share information without the individual’s consent, particularly where seeking consent would increase risk, prejudice appropriate safeguarding action or where another lawful basis for sharing applies.
Minimum Necessary Information
Where information is shared, we aim to disclose only what is reasonably necessary for the safeguarding purpose.
Recording Decisions
Where safeguarding information is shared or a decision is made not to share it, Carol’s Law may record the relevant circumstances, the reasoning and any action taken.
Confidentiality is not absolute: Where there is a serious safeguarding or safety concern, Carol’s Law may need to share relevant information with an appropriate professional, service or authority.
Information Sharing and Confidentiality
Carol’s Law may work alongside relevant professionals, services and safeguarding authorities where this is appropriate to the concerns being raised and within the scope of our role.
Professional Responsibilities
Health, social-care, safeguarding and other professionals remain responsible for their own assessments, decisions and statutory duties.
Sharing Relevant Information
Where appropriate, Carol’s Law may provide relevant family-reported concerns, supporting information or structured summaries to professionals or services involved in the circumstances.
Clear Source Identification
We aim to make clear whether information comes from a family member, supporting document, professional source or another identifiable source.
Cooperation With Safeguarding Processes
Where a safeguarding referral, enquiry or other formal process is underway, Carol’s Law may cooperate appropriately with relevant professionals or authorities while maintaining the boundaries of our non-statutory role.
No Direction of Professional Decisions
Carol’s Law does not direct clinical, safeguarding or statutory decisions and does not determine whether formal safeguarding action should be taken.
Our role: We support the clear communication of relevant concerns and information. Formal safeguarding decisions remain with the appropriate professional, service or authority.
Safeguarding Records, Review and Contact Information
Carol’s Law may keep appropriate records of safeguarding concerns, decisions, information sharing and actions taken where this is necessary for accountability, continuity and the management of the concern.
Safeguarding Records
Records may include the concern raised, relevant information received, decisions made, information shared, actions taken and any follow-up required.
Record Handling
Safeguarding records are handled in accordance with our Privacy Notice, confidentiality procedures and applicable data-protection requirements.
Review of Safeguarding Arrangements
We may review our safeguarding procedures from time to time to reflect changes in our services, learning from cases, operational experience and applicable guidance or legal requirements.
Raising a Safeguarding Concern With Carol’s Law
If you need to raise a safeguarding concern in connection with Carol’s Law, please contact us using the appropriate contact details on our website.
Email: carolslawltd@gmail.com
Telephone: +44 7304 113361 | +44 7738 410304
Emergency reminder: Carol’s Law is not an emergency or crisis service. If someone is in immediate danger or there is a serious risk to life, call 999 or go to A&E.
Last updated: September 25, 2026