Resources & FAQs
Find answers to common questions about Carol’s Law, our services, how the support process works and what to expect when contacting us.
If you cannot find the information you need, you can contact us or start a support request using the links below.
Frequently Asked Questions
Find answers to common questions about Carol’s Law, the support we provide and what to expect when contacting us.
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Carol’s Law provides non-clinical family mental-health advocacy and referral support. We help families organise relevant concerns and communicate them clearly and appropriately to professionals and services.
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Family members and carers who are concerned about the mental health, wellbeing or safety of someone they care about can contact us for support.
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No. Start with the essential information about what is happening and the support you are looking for. If additional information is relevant, we will explain what may be needed later.
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No. We do not diagnose mental-health conditions, provide treatment, prescribe medication or conduct clinical risk assessments.
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Where appropriate, authorised and within the agreed scope of support, we may assist with communication to relevant professionals and services.
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No. We cannot guarantee referrals, assessments, admissions or decisions made by professionals or statutory services.
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Information is handled carefully and only used or shared where relevant and appropriate, subject to safeguarding, legal and information-sharing responsibilities.
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Carol’s Law is not an emergency or crisis service. If someone is in immediate danger or there is a serious risk to life, call 999 or go to A&E.
Useful Resources & Where to Get Help
Carol’s Law is not an emergency or crisis service. The resources below may help if you need urgent support, emotional support or information about local mental-health services.
! Emergency Help
Call 999 or go to A&E
If you or someone else is in immediate danger or there is a serious risk to life, call 999 or go to A&E.
+ Urgent Mental-Health Help
NHS 111
If urgent mental-health help is needed but it is not an emergency, use NHS 111 online or call 111 and select the mental health option.
♡ Emotional Support
Samaritans - 116 123
Samaritans provides free emotional support by phone, 24 hours a day, 7 days a week.
⌖ Local Mental-Health Services
Find NHS Support
NHS guidance can help people find local mental-health services, including support through GPs, local services and NHS talking therapies.
Still Need Support?
If you are concerned about the mental health or safety of someone you love and need help organising or communicating those concerns, you can start a support request with Carol’s Law.
You only need to provide the essential information to begin. We will explain what may be needed next.
Important: Carol’s Law is not an emergency or crisis service.